LEGAL

Complaints Process

Lexkara & Co is committed to providing a high standard of legal services. We take all complaints seriously and aim to resolve any concerns promptly and fairly. If you are dissatisfied with any aspect of the service you have received, please follow the procedure set out below.

Step 1: Raise Your Complaint

In the first instance, please contact the Practice Principal, Kenneth Awoonor-Renner, in writing at:

Email: complaints@lexkara.co
Post: Lexkara & Co, 7 Bell Yard, London WC2A 2JR

Please provide as much detail as possible, including:

  • Your name and contact details
  • The matter reference (if applicable)
  • A description of the issue you wish to raise
  • The outcome you would like to achieve
  • Any supporting documents or correspondence

Step 2: Acknowledgement

We will acknowledge receipt of your complaint in writing within 3 business days. The acknowledgement will confirm the complaint has been received, identify the person handling the complaint, and outline the next steps and expected timeline.

Step 3: Investigation and Response

We will investigate your complaint thoroughly and provide a full written response within 21 days of the date of acknowledgement. The response will:

  • Summarise the complaint as we understand it
  • Set out the findings of our investigation
  • Confirm what action, if any, we propose to take
  • Explain any steps we will take to prevent similar issues in future

If we require more than 21 days to complete our investigation, we will write to you to explain the reason for the delay and provide an updated timeline.

Step 4: If You Remain Dissatisfied

If you are not satisfied with our response, please let us know and we will review the matter further. You may request a further review by writing to the Practice Principal at the address above.

External Escalation

Lexkara & Co is not authorised or regulated by the Solicitors Regulation Authority (SRA) or the Bar Standards Board (BSB). As an unregulated legal consultancy, the Legal Ombudsman's jurisdiction over Lexkara & Co is limited. We believe it is important to be transparent about this.

The Legal Ombudsman (established under the Legal Services Act 2007) generally has jurisdiction over complaints about services provided by authorised persons — that is, solicitors, barristers, and other legal professionals regulated by an approved regulator. As Lexkara & Co is not an authorised person within the meaning of the Act, complaints about our services may not fall within the Legal Ombudsman's remit.

However, if any element of your matter involved work carried out by a panel solicitor or barrister instructed through Lexkara & Co, you may have recourse to the Legal Ombudsman in respect of that individual's regulated activities. The Legal Ombudsman can be contacted at:

Legal Ombudsman
PO Box 6167, Slough SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

You may also wish to seek independent legal advice about your rights and options.

Our Commitment

We treat every complaint as an opportunity to improve our service. All complaints are recorded and reviewed as part of our ongoing commitment to maintaining the highest professional standards. Raising a complaint will not affect the handling of your matter or your relationship with the firm.

Contact

Complaints: complaints@lexkara.co
Address: Lexkara & Co, 7 Bell Yard, London WC2A 2JR